Archive for the ‘Findwise’ Category

Kristian Norling

Video: Search Analytics in Practice

May 9 - 2012 | Kristian Norling

Search Analytics in Practice from Findwise on Vimeo.

This presentation is about how to use search analytics to improve the search experience. A small investment in time and effort can really improve the search on your intranet or website. You will get practical advice on what metrics to look at and what actions can be taken as a result of the analysis.

Video in swedish “Sökanalys i praktiken”.

The presentation was recorded in Gothenburg on the 4th of May 2012.

The presentation featured in the video:

Search Analytics in Practice

View more presentations from Findwise
Description: Search analytics done right helps to improve the search experience. A small investment in time can make your search function a lot better.  •  About: Search Analytics  •  Accountable Person: Kristian Norling  •  Author:  •  Keywords: Search analytics, search,  • 

Kristian Norling

Video interview: How to Improve the Search Experience

March 15 - 2012 | Kristian Norling

Video interview with Kristian Norling at the Intrateam Event in Copenhagen 2012. Kristian talks about his former work at VGR and what he thinks is important for improving the search experience.

Kristian Norling

Watch the video

Description: Improving the search experience on the intranet or your website is important. Kristian gives advice on how to improve the search experience.  •  About: Kristian Norling is interviewed on how to improve the search experience.  •  Accountable Person: Kristian Norling  •  Keywords: search experience intranet intrateam  • 

Mattias Ellison

Findability, our holistic approach to implementing search technology

February 24 - 2012 | Mattias Ellison

We are proud to present the first video on our new Vimeo channel. Enjoy!

Successful search project does not only involve technology and having the most skilled developers, it is not enough. To utilise the full potential and receive return on search technology investments there are five main dimensions (or perspectives) that all need to be in focus when developing search solutions, and that require additional competencies to be involved.

This holistic approach to implementing search technology we call Findability by Findwise.

Findwise

Summer time – holiday time

July 18 - 2011 | Findwise

Time is running fast and we are now well into our holiday time at Findwise. Therefore we will take a break over the summer and we’ll see you again in August.

 

 


 

No Comments   Topics: Findwise

Tobias Berg

LDAP connector for Openpipeline

November 23 - 2010 | Tobias Berg
Finding people within your organisation, also denoted as People Search, is something that is a key ingredient in a findability solutions. People catalogs are often based on an LDAP structure which holds the important information about each employee.

The LDAP connector for Openpipeline is the result of the latest activity at the Findwise development department which makes it easy to make the LDAP structure searchable. As always with a connector, you get direct access to the source which ensures a very efficent indexing and good control over the indexed information.

The LDAP connector has a number of features, some noted below:

  • SSL support – Supports LDAP over SSL
  • Pagination – LDAP entries can be retrieved in batches if the LDAP server supports the PagedResultControl. This increases performance and reduces memory consumption drastically
  • Incremental indexing – If the LDAP server flag each update to an entry with a timestamp, the connector can use this timestamp to only fetch updated entries.
  • Delete entries – LDAP entries that has been removed since the last run will be removed from the index
  • Attribute specification – Specify what attributes that should be returned for each entry. By only retrieving the attributes you need, performance is increased.

Interested of knowing more about the connector, or do you have any experience you like to share when indexing LDAP directories? Please drop a comment!

Maria Johansson

Metadata in focus for our Findability solution

October 28 - 2010 | Maria Johansson

Last week Kristian Norling wrote a blog post about how they work with metadata at Västra Götalands Regionen (VGR). In the beginning of his post he states that metadata is boring, but extremely useful. A teacher in statistics that I had in college used to say that statistics is the most boring thing there is. It’s the things that you can do with statistics that makes it really interesting. So I agree with both of them, the metadata (or statistics) in itself is quite boring, but the things you can do with it is what makes it all worth it. The quality and structure of information must also be in focus when creating Findability solutions that aim to provide easy access to all information inside and outside the firewall.

Findwise is currently working on improving our findability solution which is our intranet. When we investigated our own business and user needs we learned that there is a need for a more flexible way of organizing information so it can be found from different entrypoints as well as in different contexts. Therefore one of the things at the heart of our intranet (except the search functionality off course) is metadata. As a fast growing  (and changing) company we find it hard to create and maintain one single information hierarchy that is intuitive and self-evident to all our employees.  Instead we are working with a taxonomy with a simple set of categories and concepts. All content is tagged with what, where and who.

Who describes which people or groups are allowed to see a document. It can be everyone, a single person or a group of people such as the finance department, or a project team. Since knowledge sharing is very important for our organization most of the information is open for everyone to see and use.

Where describes which sites the content should be visible on. A single document can be visible on several sites. So if contact details for a customer is relevant to show on several projects for that customer the same content can be displayed on all the different project sites, without us having to store duplicate versions of the content.

What describes the concepts the content relates to. These concepts include customers, projects, products & competences, information types as well as categories that are created through the means of user generated tagging. This way one single document does not have to belong to one specific site or folder, but can be displayed in several different and all relevant locations on the intranet. Thanks to this use of metadata it is also possible to use the different categories for search and faceted navigation. For example I can view all design specifications from different customer projects that include the concept faceted navigation, or all information about how to work with search analytics with the search platform Autonomy IDOL. The concepts and the information becomes the focus instead of the location where it is stored.

In the first stage this will be done manually as content is added to the intranet. In the future it would also be of interest for us to utilize the same type of service that we developed for VGR, for our own content. But instead of using controlled vocabularies such as MeSH we use our own taxonomy and the power of search technology to suggest or automatically add appropriate customers, projects and categories for a document. A first step in this will probably be to use entity extraction techniques to identify and automatically tag already existing documents with concepts such as customers and search platforms.

We hope to share our experiences from this project with you in the future. In the mean while I recommend that you read Kristian’s post about how they use different types of keyword metadata at VGR.

Mattias Ellison

Findability by Findwise

June 10 - 2010 | Mattias Ellison

Being the hosts of “the Search and Findability blog”, we believe it is time to define and explain what Findwise means by these terms and how they relate.

“Findability” is not a new term or concept. As stated on Wikipedia, Peter Morville is often credited for having introduced the term and it is used in different areas related to the quality of being locatable or navigable either in terms of finding information in the digital world or geographical locations.

“Search” is, at least in the world of IT, commonly associated with either Google on the web, or a search box in the corner of the company Intranet or other websites. Most people have positive experiences from searching with Google on the web but rather poor, sometimes even terrible, experiences from searching at company websites and in internal systems and applications.

Simple search box

Simple search box which often provides undesirable results.

The primary focus of Findwise is to improve the experience and benefits from using search technology in the corporate setting. By itself, we don’t believe that the term “Search” or even “Enterprise Search” fully reflects this focus as it limits the scope of search technology to being “just” the search box in the website corner, which often provides undesirable results. From experience, we know that modern search technology can be utilised in multiple ways to fulfil the needs of an organisation to make information accessible both to their employees and customers. The search box is only one way. Therefore, to support and explain our aims and focus in relation to search technology, we have defined the concept of “Findability by Findwise”.

Findability by Findwise expands the area of search and value of search technology by taking a holistic approach to the challenge of creating business value from internal and external information assets. Findability by Findwise is all about maximising the customer business value gained from search technology investments. Making sure that search technology is implemented and utilised to best support and strengthen the business processes and help the organisation to reach its business goals.

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Findwise

Welcome to the search and findability blog!

March 2 - 2010 | Findwise

As some of you already know, Findwise has been blogging at findwise.se for several years now. However, we thought it was time to separate the blog from our web site and create a forum especially dedicated to the exciting area of findability. From Findwise perspective, findability is the art of making information easy to find by using (enterprise) search technology, this regardless of when the information is needed or where it may be stored.

Here we invite you to learn more about findability and we welcome you to give us feedback and keep a dialogue with us. We will, among other things, keep you updated on relevant research within the findability area, exciting search functionality and news about enterprise search vendors.

Our new blog includes features that were not available in our previous blog. These are: rss subscription, Findwise Twitter feed and the possibility to share information via other social medias. We hope and believe our readers will appreciate these features and we are looking forward to discussing findability and search with you!